refund and return

Here's a professional Refund & Return Policy you can customize for your Shopify store, PickStore.

Note: This is a general template, not legal advice. Update the placeholders (days, address, email, excluded items, etc.) to match how your business operates and the laws that apply to your customers.

Refund & Return Policy

Last Updated: July 29, 2026

Welcome to PickStore. We want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be in its original packaging.
Proof of purchase (such as your order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable digital products
Personalized or custom-made items
Perishable goods (if applicable)
Items marked as final sale
Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Photos of the item and packaging

We will work with you to resolve the issue as quickly as possible.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

Your refund will be issued to your original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong item.

If you need an exchange, please contact us before returning the product.

Return Shipping

Unless the return is due to our mistake or a defective item:

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service.
Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already shipped, you'll need to follow our return process after receiving the item.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

PickStore
Email: parassingh1410@gmail.com (replace with your actual support email)

Shopify Settings Suggestion

You can edit this policy before publishing by adding:

Your support email
Return address
Return window (14, 30, or 60 days)
Whether you offer free return shipping
Whether you charge a restocking fee (if any)
Any country-specific requirements where you sell

A clear, store-specific policy helps customers understand what to expect and can reduce support requests.